Conference service is an indispensable part of the conference. Adding tea to the water, guiding the sign-in, the venue service, etc. all affect the performance of the conference, reflecting the image of the conference organizer. If a team of well-trained and elegant meeting service etiquette personnel, it is a beautiful landscape.
First, service level
It is very important that the service level of the venue staff is not professional. For example, the end tea is also a place to pay attention to, the order of the tea in the main guest, the requirements for pouring water, etc., the general venue pour water, need to pay attention to these places:
01 Two guests can directly give the guests a hand. If two or more cups are used, the tray must be used. The left hand tray and the right hand are placed so that it is more standardized.
02 About the order of pouring water: Pay attention to the leader first to pour the water to the leader, then clockwise to remember that the spout should not be against the guests, but also pay attention to the right rear of the guest when pouring water, remember not to block in front.
03 Place the right and right out when placing it, turn it down or place it clockwise (the same is true for adding water), place it 5 to 10 cm above the right hand of the drinker, and turn it to the right side with a handle for easy access.
04 When adding tea, if it is a covered cup, use the right little finger and ring finger to clamp the cup lid, gently lift it up, thumb, index finger and middle thumb to pick up the cup, side to the guest, on the right rear side of the guest Square, fill it with the left hand container.
05 According to the speed of drinking water, the tea should be added in time. When pouring water, it should be flexible, know how to adapt to the situation, and must not be impetuous. The cup must be stable.
Second, grooming
The appearance of the instrument is the most basic etiquette of the conference service personnel. The specific requirements are uniform dressing and wearing a uniform service label. If it is a woman, then the shawl can not be worn, the bangs can not cover the eyes, it is best to draw a little makeup, and finally Both men and women should be regulated in standing and sitting postures, not lazy.
Third, service attitude
In the process of conference service, there will be people of all kinds, some people will be reasonable, and some people may like to nitpick. At this time, the conference service personnel are required to maintain a good attitude regardless of who they are, and do their best. To meet the requirements of the client, you can't conflict with the client, you have to be patient.
Fourth, disciplined health
Disciplinary health is the embodiment that reflects the etiquette and self-discipline of service personnel. As a conference service staff, we must be disciplined and hygienic. Discipline is not to be late and leave early. Working hours are not lazy. Health is to have regular medical examinations, neatly pay attention to personal hygiene and Hygiene of supplies.
Fifth, language
The most basic thing is to use Mandarin. When you see the client, you should take the initiative to say hello. When you communicate, try to be as calm as possible. Don't have too much volume fluctuations. Then try to use polite language. This allows you to make the client Psychologically, you will feel a kind of kindness that will make your work go smoothly.
Jiuzhou planning group, after more than 20 years development with 100,000 successful cases, professionally concentrates on the planning of all kinds events,like launch ceremony, completion ceremony, signing ceremony , foundation stone laying ceremony, opening ceremony and so on.Jiuzhou planning international chain is a high-end transnational planning company.
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